Apology & repair builder
Vinthony Academy · vinthony.com1. The specific behaviour, not the feeling.
Not ‘I'm sorry you felt that way.’ What did you actually do.
2. The impact, in their probable experience.
3. Your part, without ‘but.’
4. The concrete change you're committing to.
A behaviour, not a feeling.
5. What you're leaving for them — without timeline pressure.